This troubleshooting guide should be able to help you fix your issue, whether you’re having issues with your cable box, remote control, or the Spectrum TV App. The first thing you should do when troubleshooting any problem with your Spectrum TV service is check the equipment. Double-check all of the connections between your TV, cable box, and wall outlets. Double-check that your TV is set to the right input setting and that any additional equipment is set to the same channel. This is also a good time to make sure that your actual TV (whether it’s a smart TV or a classic style device) is functioning normally without the cable connection. If it won’t turn on at all, then the issue is probably with your TV, not your cable service or equipment. If you can’t sign in, you may need to reset your password. Simply visit Spectrum.net, click the Sign In button, and then select Forgot Username or Password? If the app is working slowly or you’re experiencing poorer-than-normal streaming quality, make sure to check your internet connection. Also, be sure you’re running the latest version of the app. (You can check for updates in your app store.) You can also try resetting the device that you’re using, and then booting up the app again. If you’re still having issues, try deleting and then reinstalling the entire Spectrum TV App. If none of these steps fixes your Spectrum remote issue, then you may need to dive a bit deeper. You can learn a lot more about how to troubleshoot specific remotes by visiting Spectrum’s remote programming page. You can reach Spectrum customer service in the following ways:
24/7 online chat Call (833) 267-6094 Use the TV support page
Looking for more TV options? Take a look at our review of the best TV service providers.
